Damaged goods

We are sorry to hear that some of our products did not arrive in good condition. 

Upon arrival of your order, always check the number of boxes received and take pictures of any damaged boxes. Make a note on the delivery slip of the transport company if you have damaged or missing boxes. Make a picture of the delivery slip.

Please fill out this complaint form and upload the pictures as attachment so we can process your complaint. Please note that damaged or missing goods need to be reported within 5 working days after receipt of order.

Please accept our apologies for any inconvenience caused. 

Damaged goods
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